Privacy Policy

MobileDNAHub understands the importance of your personal privacy. Therefore, we have created this Privacy Policy to explain how we collect, use, and disclose your information when you interact with our website located at www.MobileDNAHub.com, the related mobile website, and the mobile application (collectively, the “Websites”) and the services provided thereon (the “Services”).

By using or accessing the Websites and the Services, you signify your agreement to be bound by this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY NOT ACCESS OR USE OUR SERVICES.

Key Aspects of Our Privacy Practices Include:

  • The information we collect and why we collect it.

  • How we use that information.

  • How we share information.

  • The choices we offer to protect your data.

Personally Identifiable Information That We Collect

We may ask you for, or you may voluntarily submit, personally identifiable information when you use the Services. The personally identifiable information we may collect includes, but is not limited to:

  • Your name.

  • Contact information (including your address and email address).

  • Government-issued identification (e.g., driver’s license or passport).

  • Birth certificates for minors involved in DNA testing.

  • Individual photos of all parties involved in legal DNA tests, which will be sent to the lab along with the chain of custody form.

  • Your IP address.

  • Other personal information necessary for DNA testing or customer service.

Non-Personal or Aggregate Information That We Collect

When you access our Services, we may automatically collect non-personally identifiable information, such as:

  • IP address, web pages viewed, browser type, and operating system.

  • Device type and usage patterns on the Services.

  • Demographic information aggregated from our users (e.g., the number of users in a specific region).

This non-personal data is collected automatically to help us improve the Services and may be combined with personally identifiable information in certain cases. If you believe we have inadvertently collected personal information, please contact us at [Insert Contact Info].

Information Usage

We use your personally identifiable information to:

  • Provide the DNA testing services requested, including scheduling and coordinating appointments.

  • Respond to your inquiries or requests.

  • Send you emails related to the Services (e.g., updates, notifications).

  • Share with our partner laboratories to facilitate DNA testing (note: partner labs are certified for testing).

  • Send individual photos of all parties along with the chain of custody forms to ensure accurate and legally valid DNA testing procedures.

  • Investigate suspected fraud or legal violations, if necessary.

  • Comply with legal obligations, such as responding to subpoenas or court orders.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience and facilitate navigation on the Websites.

  • Gather analytics about user interaction with the Services (e.g., page views, time on the site).

  • Allow advertisers and third-party providers to improve service offerings.

You can adjust your browser settings to disable cookies, though this may limit some functionalities of the Services.

Analytics and Conversion Tracking

We may use analytics services, such as Google Analytics, to track user behavior and evaluate how visitors use the Websites. This helps us understand user activity and improve our Services. You can opt out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout.

Automatically Collected Information

When you access our Services or open one of our emails, we may automatically record information from your device. This may include:

  • IP address, device type, and operating system.

  • Content and pages you access on the Websites.

  • Time spent on pages and interaction patterns.

Security

The security of your personal information is critical to us. We take reasonable measures to protect your data from unauthorized access or disclosure. However, given the inherent nature of the internet, we cannot guarantee complete security. By using our Services, you accept the risks associated with online data transmission.

Public Forums and Social Media

Be aware that any personal information you share in public areas of our Websites, such as in comments or social media, may be visible to others. MobileDNAHub is not responsible for how others may use information you post publicly.

Protection for Children

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it in compliance with the Children’s Online Privacy Protection Act (COPPA).

Other Services and Third-Party Links

Our Websites may contain links to third-party websites for your convenience. MobileDNAHub is not responsible for the privacy practices or content of these third-party services. Use of such websites is at your own risk.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we change how we handle your personal information, we will post the changes here and provide an opportunity to opt-out where necessary. Your continued use of the Services after such changes will constitute your acceptance of the new terms.

Opt-Out Process

To stop receiving emails or marketing materials from us, you may unsubscribe by clicking the “unsubscribe” link in the email or by contacting us directly at [Insert Contact Info]. Please note that this may not affect your ability to receive transactional or service-related communications.

Communications with MobileDNAHub

By providing your contact information (including email, physical address, and phone number), you consent to receiving communications from us via those channels. This may include text messages, push notifications, or phone calls. Message and data rates may apply.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties and does not require the disclosure of personal information relating to users of the Services.

Governing Law

This Privacy Policy and our legal obligations are subject to the laws of the State of Massachusetts, regardless of your location. By using the Services, you consent to the exclusive jurisdiction of and venue in the courts located in Massachusetts, in all disputes arising out of or relating to the Services.

Contact Us

For questions or concerns regarding privacy, please contact us at:

  • Email: info@mobilednahub.com

  • Phone: 888-627-3608

Effective Date: This Privacy Policy was last updated on 10/24/2024